Antier, one of the world's pioneering blockchain development companies harnesses the power of decentralization and smart contracts to build scalable, asset-agnostic applications.
Our subject matter experts provide enterprise-grade blockchain app development services ensuring transparency & immutability over a distributed ledger.
Ask more about our expertise in DeFi 2.0, Metaverse ecosystems, DAOs, Exchanges & wallets, crypto banks, NFTs, and more.
• Building positive relationships with client
• Execution of agreements with the customers
• Interact with clients through e-mail, phones, letters, etc. at various stages.
• Ensure the correct information and services are delivered to clients.
• Handle the client grievances and coordinate with the IT, PM, & BA team for the best possible solutions
• Assisting with generating new business
• Identifying opportunities for greater profits
• Understand clients’ needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve client’s complaints quickly and effectively
• Forward up-selling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply, and customer service processes
• Aim to preserve clients
• Approach potential clients to establish relationships
• Gain solid knowledge of competitors
• Solutions oriented and troubleshooting approach
• Daily, weekly, and monthly collection Reports, preparation of MIS & presentation to the management.
• Maintain client feedback service tracker.
Requirements and skills
• Proven experience as a Client Relationship Manager
• Ability to build relationships and quickly develop trust.
• Strong presentation, communication, organization, multitasking, and time management skills.
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Good communication & interpersonal skills, People Management, Perseverance, and aptitude for process improvements.
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset